Generative AI (GenAI) technology is emerging as a powerful catalyst, capable of reshaping how utilities create knowledge, engage customers, and manage complexity. But the story doesn’t end there. The evolution toward Agentic AI (the AI systems that not only generate insights but also reason, plan, and act autonomously): signals a fundamental shift in what is possible. Together, GenAI and Agentic AI chart a pathway from assisted intelligence to autonomous intelligence, unlocking possibilities that mirror Telecom’s leap from chatbots and predictive analytics to self-healing, self-optimizing networks and others.
Read the full article in my LinkedIn post, where I have explained why GenAI is more than just “chatbots plus text generation”. It’s real power lies in combining large language models (LLMs), domain adaptation, multimodal capabilities, and decision support to transform how information is created, consumed, and operationalized.
